Conflict Management & Difficult Conversations

About Course

In this course we explore two key areas: conflict management and conducting difficult conversations. The aim is to encourage a professional, solution-focused, effective and empathic manner.

 

 

Course Content

4. Conflict Management & Difficult Conversations.

  • 4.01 Intro
    00:53
  • 4.02 Conflict Management
    00:53
  • 4.03 Difficult Conversations
    04:22
  • 4.04 🖋️📄 Practice Scenarios
    02:54
  • 4.05 Outro
    02:33
  • 4.06 Conflict Management and Difficult Conversations – Reflection

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